HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Standard orders are typically processed between 1 to 3 business days. Custom order shipping varies depending upon type & quantity. Please email us if you have any questions about your order.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we do. We’re excited about our international customers and have tried to offer the most reasonable shipping rates possible. We ship all our orders with First Class Registered Mail with a tracking number. Please check with your local customs office about rules and regulations that may apply to you.
HOW MUCH DOES DELIVERY COST?
Our shipping costs are calculated on weight and destination. Rates (as of January 2016) are in Euro:
Greece
Registered- Standard 4€ FREE delivery on orders over 150€
USA
International Tracked- Standard (>1kg) 6€ / Heavy Goods (<3kg) 15€ Europe International Tracked- Standard (>1kg) 6€ / Heavy Goods (<3kg) 15€
Express / Courier option is available upon request. Please add a comment during check out for this option and we will let you know the additional cost.
IS MY TRANSACTION SECURE?
We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.
WHAT IS YOUR RETURN AND REFUND POLICY?
Unused and unopened orders may be returned within 5 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. This does not apply to personalised orders.
THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case please feel free to email us about your interest in our products and we’ll notify you by email the date the item is expected back in stock Or if able make one just for you.
DO YOU GUYS GIFT WRAP?
All our orders come wrapped nicely in eco consious gift wrapping. Plus we can even write your personalised message in one of our gorgeous gift cards and send it straight to the lucky person. Just be sure to write your instructions at checkout. Wholesale orders do not come giftwrapped but all our jewellery comes with Sardine’s trademark logo craft box.
ARE YOU ENVIRONMENTALLY FRIENDLY?
Absolutely. Our products feature natures creations and our packadging is eco minded too. We try to use local vendors whenever possible.
CAN I FIND YOUR PRODUCTS LOCALLY?
Our goods are carried in stores in Greece. Please take a look at our Stockists page for more information.
DO YOU WORK WITH INTERNATIONAL CLIENTS?
Yes.
DO YOU ACCOMMODATE SPECIAL REQUESTS?
We do our very best to accommodate special requests from our customers.
HOW LONG DOES THE PROCESS TAKE?
The time it takes for custom work varies depending on each items production time. Please contact us for more information.
I’D LOVE TO FIND OUT MORE INFORMATION OR DISCUSS A QUOTE FOR WHOLESALE. WHERE DO I GO FROM HERE?
You can use the contact form to get in touch with us, or e-mail us directly at thesardinebox@gmail.com. We are happy to send you our information and pricing guide for wholesale orders.
